Customer Care
Last updated: October 14, 2026
This policy applies only to products sold directly by GServeTech. Products purchased from Amazon or another retailer are subject to that seller's return process and policies. Please contact the retailer directly for help with those orders.
This page describes GServeTech's proposed standard return terms. It is not legal advice and does not limit any rights or remedies that apply under consumer protection law.
Contact us within 30 days of delivery to request a return. Include your order number, the item you wish to return, and the reason for the request. We will reply with instructions before you send anything back.
Eligible items should be unused, unopened, and in their original packaging, with any included accessories. Proof of purchase is required.
For hygiene and safety reasons, opened, used, or unsealed cosmetics and personal-care products generally cannot be returned for a change of mind. This does not affect your rights if an item arrives damaged, is defective, or is not the item you ordered.
Please contact us as soon as reasonably possible after delivery. Include your order number and, if available, photos showing the issue. We will review the order and explain the available next steps. Your rights under applicable law are not affected by when you notify us.
For an approved change-of-mind return, the customer is responsible for arranging and paying return shipping through Canada Post or another carrier, unless we confirm otherwise. We recommend using a tracked service and keeping your proof of shipment.
If an item arrived damaged, defective, or incorrect, contact us before arranging a return so we can provide instructions. Delivery estimates depend on the destination and carrier.
Once an approved return is received and inspected, we will notify you of the outcome. If approved, the refund will be issued to the original payment method. Allow 5–10 business days after approval for your payment provider to post the refund.
Original delivery charges are not refunded for change-of-mind returns, except where required by law or where the return is due to our error.
To start a return, email info@gservetech.com or call (437) 267-2424. Please include your order number.
For help locating your order, visit Track Your Order.
Questions? Contact our editorial team.